Vacancy - Programme Support Officer

Job Description

1. Background 

Dóchas is the Irish network for international development and humanitarian organisations. Dóchas connects, strengthens and represents a network of international development and humanitarian organisations who have a shared vision of a just, sustainable and equal world. Dóchas unites over 50 organisations, ranging from small specialist charities to large international NGOs with a worldwide presence. Our members are committed to human rights, justice and the eradication of poverty, and demonstrate this through their work in international development, healthcare, protection, humanitarian assistance, sustainability, education and inclusion. Dóchas members value collaboration and believe that through working together, we can achieve our collective goals.

Reports to:

• Head of Membership Engagement

Works Closely with:

• Head of Communications & Public Engagement
• Head of Policy & Advocacy
• CEO

2. Purpose of the Role 

The Programme Support Officer will:

• Enable effective engagement with our members and their participation in Dóchas through
  administrative support, internal communications, CRM (Salesforce) and network systems
  support, and support to Dóchas Working Groups
• Lead on the development of Dóchas-led events
• Support Dóchas’ planning, reporting and results framework requirements
• Support the Dóchas team on specific initiatives or campaigns.

3. Main Duties & Responsibilities 

Network management support:

• Support ongoing effective identification and analysis of member needs through surveys (overall member survey, and for particular convenings) and feedback from programme of events
• Support the development and roll out of the annual member survey
• Support the alignment of our survey with our indicators and metrics to create baseline data

Digital systems support:

• Support Dóchas in identifying, developing and supporting use of appropriate digital infrastructure, including Salesforce CRM, membership portal, surveys, mapping, online collaboration platforms (zoom, mural) and website

CRM and database support:

• Support the development and implementation of the Salesforce CRM database amongst staff
• Act as the database ‘gatekeeper’ – maintenance, updating & monitoring

Membership portal support

• Support the development and implementation of the membership portal
• Act as the portal ‘gatekeeper’ – moderating, maintenance, updating & monitoring

Internal and member communications coordination:

• Support the streamlining of communications channels for Dóchas members
• Lead on the development and dissemination of Wednesday News
• Support the maintenance of the lobby register

Events planning and management:

Lead on the development of Dóchas-led events including:

• Arrangements related to venue or online set up
• Communications regarding the events (integrating into existing channels etc Wednesday news; website; X/LinkedIn)
• Invitation/Registration list
• Social media during events
• Post event dissemination/uploading of recordings/documents etc.
• Provide support to CEO on AGM & Conferences

Working Groups and member fora:

• Act as focal point for organising, attending and, where necessary, provide support in minuting participation; key topics discussed; action points

Reports:

• Support the development of Irish Aid reports & applications
• Support the development of internal planning documents incl. annual plans & results frameworks; and monitoring
• Support with Dóchas funding applications

Documenting SoPs and knowledge management:

• Support the development of standard operating procedures to ensure continuity and effectiveness internally and with the membership

This job description is not intended to be all-inclusive. The Programme Support Officer may perform other related duties to meet the on-going needs of the organisation.

4. Requirements:

Relevant background and experience:

• Two years’ work experience in an administrative, project, or operations role in a busy office
  environment
• Educated to degree level, or additional demonstrable experience in a busy office or project
  environment
• Excellent planning and organisational skills with a proven ability to carry out different tasks
  simultaneously and to prioritise time and resources accordingly
• Creative and innovative, with an ability to think laterally in order to identify and respond to
  new opportunities and develop new systems for working
• Good interpersonal, written and oral communication skills with an ability to build
  relationships with members
• Good understanding of IT and systems, with experience in Salesforce CRM and online
  collaboration tools
• Experience in working with social media and online communication tools
• Computer literacy including experience of spread-sheets, CRM, databases and powerpoint
• Strong analytical skills with attention to detail
• Proven ability to work independently and flexibly within a team environment

5. Terms & Conditions

Application process:

Please send a tailored CV (maximum 2 pages) and one-page cover letter outlining your motivation and suitability for the role to membershipengagement@dochas.ie

Please note: Applicants must have the right to work in Ireland at the time of applying for this role.

Closing date: 5pm, Wednesday, 15th January 2025, interviews to take place during the week starting 20th January. Applications will be also reviewed on a rolling basis and Dóchas reserves the right to interview candidates as applications are received.

Only Shortlisted applicants will be contacted.

Download the Job Description here.